Time Frame: Customers can return or exchange items within 7 days of delivery.

Conditions for Returns/Exchanges: Items must be:

• Unworn
• Unwashed
• In original packaging

Acceptable reasons for returns/exchanges include:

• Wrong size
• Defects
• Incorrect item received

Return/Exchange Process: To initiate a return or exchange, please contact us at sales@rioridge1317.co.za.

Return Shipping:

• If the return/exchange is due to a wrong size selected by the customer, the customer is responsible for the return shipping costs.
• If the return/exchange is due to a defect or an incorrect item sent by us, we will cover the return shipping costs.
• We will send the courier to collect the return from you.

Refunds:

• Refunds will be processed using the original payment method.
• Refunds are typically processed within 3-5 days after we receive and inspect the returned item.

Exchanges:

• For exchanging an item for a different size, color, or product, please contact our support team at sales@rioridge1317.co.za. Our support team will facilitate the exchange process.
• If the exchange is due to an incorrect size choice, the customer is liable for the shipping costs.

Non-Returnable Items:

• We currently do not do returns on maks and hats due to hygiene reasons

Contact Information: If you have any questions about our return or exchange process, please contact us at:

• Email: sales@rioridge1317.co.za